FAQs

Frequently Asked Questions

Your ISACS.org Account

General Questions

What is the difference between isacs.org and the ISACS Member Portal?

Logging in to either isacs.org or members.isacs.org grants you access to member content on both platforms—you'll use the same email address and password for both. The Member portal contains specific actions for updating your personal and organizational accounts and is where you'll go to complete registration/enrollment for professional learning.

Do I have to be an ISACS member to sign up for an account?

No. ISACS accounts are required for things like event registration and sponsorship purchases, both of which are open to non-members.

Note: Signing up for an ISACS account does not make you an ISACS member.

How do I sign up for an account / contact record?
  1. Click Log In on the top right of any page.
  2. Click the Sign Up tab.
  3. Enter your school email address and create a password.
    Please be sure your email address is correct!
  4. Follow the prompts to send a verification email. Open the email and click Confirm my account.
    Check your spam, junk, or quarantine folders if you don’t see it.

    If you’re creating a new record, the system will walk you through setup—be sure to search for your school so your record is linked correctly!

    If you’re signing into an existing record, the system will recognize your name or email and connect your record to your school. You’ll then be asked to update your information.
How do I log in?

Click Log In on the top right of any page. Select the Log In tab and enter your school email address and password.

I forgot my password!

Click Log In on the top right of any page. Select the Log In tab and click Don't remember your password? You'll be asked to confirm your email address. Follow the instructions in the reset email.

I need help!

Please contact Jacob Isaac, Director of Technology & Client Services at jacob@isacs.org.

Career Center

How do I create, manage, or close a job posting?
  1. Click Log In on the top right of any page.
  2. Visit the Career Center page.
  3. Complete the job posting form, making sure all required fields are filled.
  4. Click Save Changes & you’re done!

Questions?

jacob@isacs.org

Jacob Isaac, Director of Technology & Client Services

In-Person Events

Registration

Do I need an ISACS account to register?

Yes, you must have an ISACS account to register for an event. Click the Log In button at the top right of any page to be prompted to sign in or sign up for an account.

Do I need to be part of an ISACS Member School to register for a professional learning event?

Generally, no. Certain events are limited to ISACS Membership and will be listed as such. If you have any questions about whether or not you are eligible to attend an event, reach out to programinfo@isacs.org.

How do I register for a professional learning webinar or event?

Go to the webpage for that event and click on the Register (in-person events) or Enroll (webinars) button. If you are not already logged in, you will be prompted to do so.

Follow the listed steps, answering all required questions.

The registered contact person will receive a confirmation email with further instructions.

What payment options are available?

Unless otherwise noted, payment may be made via credit card, ACH withdrawal, or you may select Bill (School Name). You are responsible for forwarding the invoice to your school for payment.

If your registration fee is being covered by Title Funds, please register as soon as possible and select Bill (School Name) and follow your school's procedures to secure funding. Please notify ISACS at programinfo@isacs.org that your payment will be coming from a Title provider. If you need any further documentation or information, please contact robin@isacs.org.

Will I receive a Certificate of Attendance?

Registered participants will receive a Certificate of Attendance via email within 3 days of the conclusion of a workshop, conference, or stand-alone webinar.

What is the cancellation policy for in-person events?

One-Day Workshops
Cancellations must be received by email at programinfo@isacs.org at least 10 business days before the workshop.

Multi-Day Events
Cancellations must be received by email at programinfo@isacs.org at least 15 business days before the event. 

Refund amounts, if any, vary by event and may not be determined until after the event concludes. If the event has a waitlist and ISACS can identify a replacement attendee, a full refund will be provided. If you feel ill or are experiencing flu-like symptoms, please remain at home.

Hotels & Room Blocks

What if I am paying for my hotel with a school credit card?
A credit card is required to make a hotel reservation. At check-in, guests must present a credit card in their name—either a personal or school credit card—to cover hotel charges. If a guest does not have a school credit card and the school intends to pay for the hotel charges, please contact karen@isacs.org several weeks prior to arrival. This will allow time for a school representative to complete the hotel's credit card authorization form. Once the form is submitted and approved for all charges (room, tax, and incidentals), the guest will not need to present a credit card at check-in.

ISACS Annual Conference

When & where is the next Annual Conference?
November 5 & 6, 2026 in Detroit, MI.
How do I register?
Registration for the ISACS Annual Conference generally opens in August.
  • You must log in with your ISACS account before you can register.
  • Choose your registration package.
  • Follow the steps using the blue Next button, answering all required questions and selecting your sessions and lunch.
  • If a session is full, please choose another.
What are my payment options?
  • Registrants may pay by ACH, credit card, or opt to "Bill My School."
  • Registrants who select "Bill My School" are responsible for forwarding their invoice to their school's business office for payment. ISACS will process one payment once your school's registration is complete. Alternatively, the registrant can follow the instructions in the invoice email to apply payment themselves.
  • If your school would like to arrange for a group payment, contact Robin Breslin at robin@isacs.org.
  • ISACS recommends payments via check or ACH. Invoices over $2,000 paid by credit card will incur an additional 3% processing fee.
  • Title Funds: ISACS can accept Title Funds for registration fees. Please work with the individual at your school who procures Title Funds to ensure funding requests procedures are followed.

Webinars

Important note: Only one person should enroll your school in a webinar. A single registration will allow your entire school to access both the live and recorded* versions of the webinars.

*Not all webinars are recorded. Please check the individual webinar description for recording availability.

General Questions

How long are the live webinars?
Webinars are generally one hour unless otherwise noted.
Why attend live?
Attending live offers participants the ability to interact with presenters & post questions in real time. Registration on Zoom is required to attend live.
How can I access the recording?
Zoom registrants will automatically receive an email from Zoom when the recording is available. Unless otherwise noted, recordings are accessed through the Zoom lobby (accessible at the same Zoom link used to register). The Contact Person for a registered school will receive a link to the recording within 3 days. Check the event's page for details on availability and expiration.

Passwords are not required to access the recordings; however, registrants will be prompted to sign into their Zoom Account before gaining access to each webinar.
How can I access webinar resources?
Resources will be added to the webinar's Zoom Lobby when made available by presenter(s).
May I share the recording link?
Recordings must only be accessed by schools that registered for that webinar. Do not share the recording links with others outside your school community. ISACS will contact any non-registrant who completes the online form and will require a registration fee.

Enrolling Your School

Who is the "Contact Person?"
The person who registers a school for a webinar becomes the Contact Person. They will receive additional communications from ISACS regarding Zoom links, important reminders, and post webinar resources to share with their school community.
What does this error message mean?
If you see an error message, it likely means someone from your school has already registered and you already have access.
Example error message: "Unable to load eligible types: InvalidRequest: InvalidOperation: Unable to complete registration because the maximum number of registrations for your organization - 1 - has been reached."
Do you offer refunds for webinars?
No, ISACS does not provide refunds for any virtual learning.

Using Zoom

Where do I download the latest version of Zoom?
You can download the latest Desktop Client version in the Zoom Download Center, or learn more about downloading Zoom.
How do I use Zoom on my PC or Mac?
Do you need an account to participate?
Yes, a Zoom account is required for security reasons.
How do I sign up for Zoom?
You can sign up for a free Zoom Basic Account.
How much does Zoom cost?
How do I join the Zoom Meeting/Webinar/Session Live?
You will need to pre-register using the link provided by your school. Once you complete the form, you will receive an event ticket from Zoom with an individual URL for you to use on the day of the event.
How do I join computer/device audio?
On most devices, you will sync your computer/device audio by clicking "Join Audio," "Join with Computer Audio." Click on "Audio" to access the audio settings. Learn more about connecting your audio.
Can I use a bluetooth headset?
Yes, as long as the bluetooth device is compatible with the computer or mobile device that you are using.
Do I have to have a webcam to join on Zoom?
While you are not required to have a webcam to join a Zoom Meeting/Webinar/Session, ISACS recommends that you do have one and you turn it on, when applicable, to capture the full experience. If not, you will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

Sponsorship & Exhibiting

How do I purchase sponsor & exhibitor packages?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. Visit the ISACS Annual Conference page. Under Sponsors & Exhibitors select Purchase Sponsor & Exhibitor Package.
  3. Confirm the listed information for you & your organization.
  4. Make your selections:
    • Select your exhibitor table top (view current exhibitor list)
    • Select your sponsorship level (Diamond, Platinum, Gold, Silver)
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description to be used in Annual Conference materials
  5. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  6. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.

Please plan to make travel & hotel arrangements for your company representatives.

ISACS will contact you with exhibitor details (i.e., electrical/AV orders & shipping information).

How do I purchase a non-exhibiting sponsorship?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. Visit the ISACS Annual Conference page. Under Sponsors & Exhibitors select Purchase Sponsorship Only. 
  3. Select Purchase Annual Conference Sponsorship (Non-Exhibiting)
  4. Confirm the listed information for you & your organization.
  5. Make your selections:
    • Select your sponsorship level
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description to be used in Annual Conference materials
  6. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  7. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.

Please plan to make travel & hotel arrangements for your company representatives.

How do I purchase an Association Sponsorship?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. In the navigation, under Sponsors & Exhibitors select Purchase Sponsorship Only. 
  3. Select Purchase Association Sponsorship
  4. Confirm the listed information for you & your organization.
  5. Make your selections:
    • Select your sponsorship level
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description
  6. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  7. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.
What is your cancellation policy for sponsors and exhibitors?
  • There are no refunds for Association Sponsors or Annual Conference Sponsors.
  • Exhibitor cancellations must be received via email to programinfo@isacs.org by Friday, September 25, 2026 and are eligible for a 50% refund. No refunds will be made for cancellations received after that date.
  • Please direct any questions or inquiries to the ISACS Professional Learning Team.

Annual Update Guide

Your school's membership information in the ISACS Member Portal must accurately reflect your school for the upcoming school year.

Highlighted requirements: 

  • Your school’s total enrollment as of 9/15/26
    Used to calculate your 2027–28 Membership Dues
  • Assign at least one* ISACS Lead Learner
    Up to four per school for divisional representation
  • The Operating Information section
    Required for accreditation
  • Update your school's Accreditation Logo
    Download here 
  • All other parts in the ISACS Member Portal

Deadline: 
Friday, Oct 30, 2026

0Days
00Hours
00Minutes

Step-by-Step

 1: Manage My Information & Instruct Others
  1. Navigate to ANNUAL UPDATE > Step 1.
  2. Review and update your information.
    Important aspects are updating selections under the ISACS COMMUNICATION/MARKETING section, and the comprehension and selections in the ISACS CONNECT section.
  3. Instruct faculty & staff to sign up and/or log in to the ISACS Member Portal.
    Consider using the sample email below.
Sample Email for Schools

Greetings,
As members of the Independent Schools Association of the Central States (ISACS) we annually update our ISACS account information. You must create or log into your account and ensure your personal profile information is up to date. This process takes about 5 minutes. 

Simple Instructions:


Questions?
Contact Jacob Isaac, ISACS Director of Technology & Client Services at jacob@isacs.org.

 2: Manage Membership Information
  1. Navigate to ANNUAL UPDATE > Step 2.
  2. Review and update the following required fields:
  • Total Enrollment as of September 15, 2026* (required for Annual Dues calculation)
  • Total Operating Income*
  • School Mission
  • Employee information (number of FTEs)
  • School Characteristics
  • Current Head of School appointed year
  • Operating Information (required for Accreditation)

*Help text is provided alongside the field in the member portal to assist with calculating totals.

3: Manage School's List of Contacts

After you have updated your information and your faculty & staff have created/updated their accounts:

  1. Navigate to ANNUAL UPDATE > Step 3.
  2. Manage your school’s list of contacts.
    Your school MUST have these Contact Roles assigned:
  • Head of School/Interim Head of School
  • Billing Contact 
  • Governing Body Chair
  • ISACS Information Contact Manager
  • ISACS Lead Learner (up to four where needed for divisional representation)
  • ISACS Steering Committee Chair 

Remove a Contact
Click Remove to save the contact’s employment history to their account.

Edit a Contact
Click Edit to add or remove contact roles (controls access) and confirm the Job Title field.

Add a Contact
Staff are encouraged to create their own records. If needed, scroll down and click Add New Contact, then enter their basic information.

4: Manage School's List of Accreditation Team Candidates
  1. Navigate to ANNUAL UPDATE > Step 4.
    This page lists employees approved by school leadership to serve on ISACS accreditation teams.
  2. Manage your school's listing of accreditation team candidates.

Add a Candidate
Click Add Team Candidate and choose the employee's name. The candidate must have an active contact record linked to your school. If they don't, ask them to complete sign-up in the Member Portal, or create a record for them in Manage Organization Contacts.

Mark a Candidate Inactive
Use this if an employee is no longer eligible or interested in serving.

Approve an Inactive Candidate
You may re-approve an inactive candidate anytime with school leadership's permission.

Notes: Only certain contact roles can manage this page. For questions or to remove a former employee, email accreditinfo@isacs.org.

If you remove an employee in Manage Organization Contacts, it may take a few minutes before they disappear from the Team Candidates list. No further action is needed.

5: View Your School's Listing
  1. Navigate to ANNUAL UPDATE > Step 5.
  2. Search for your school in the ISACS Member Directory (Find a School).
  3. View your listing based on membership information.

Contact Roles

= required

Accreditation Contact

Main liaison for ISACS accreditation activities, communications, and reporting.
Permissions:  Manage Accreditation Team candidates

Assistant to Head of School

Provides administrative support to the Head of School and serves as a key point of contact for ISACS communications.
Permissions: Update information Create, edit & remove contacts View financial history & make payments Post, edit, close a job  Manage Accreditation Team candidates

Billing Contact

Receives invoices and manages payments and financial transactions.
Permissions: Update information Create, edit & remove contacts View financial history & make payments Post, edit, close a job  Manage Accreditation Team candidates

Please ensure that your school designates at least one individual in "Billing Contact" role to ensure invoices are received by the correct contact(s).

If your school prefers that invoices be sent to a general account payable/billing email: 

OPTION 1: Create a Contact
Create a contact with First Name: Accounts, Last Name: Payable and the general accounts payable email address. When applicable, invoices will be sent to that general address, along with any other contacts assigned a "Billing Contact" role.
ex. Contact Name: Accounts Payable; Email: accounts-payable@yourschool.edu

OPTION 2: Update your contact's email address
Make the email address of your primary accounts payable contact the general accounts payable email. This individual will receive ISACS invoices, when applicable, but since we cannot have two email addresses for the same individual, they will need to log into their profile using the general email instead of their school email.
ex. Contact Name: Sally Billington; Email: accounts-payable@yourschool.edu (replaces sbillington@yourschool.edu)

Questions? Contact Robin Breslin, ISACS Director of Finance, at robin@isacs.org.

Career Center Manager

Manages job postings and career-related activities on behalf of the school.
Permissions: Post, edit, close a job

Employee

Any staff member affiliated with the school but not assigned another specific ISACS role.
Permissions: n/a

Governing Body Chair

Head of the school’s governing board (e.g., Board Chair or Trustee Chair).
Permissions: n/a

Governing Body Member

Member of the school’s governing board or trustees.
Permissions: n/a

Head of School / Interim Head of School 

The chief administrator of the school, responsible for overall leadership and management. Interim Heads serve temporarily during leadership transitions.
Permissions: Update information Create, edit & remove contacts
View financial history & make payments Post, edit, close a job  Manage Accreditation Team candidates

Information Contact Manager 

Completes the Annual Update each year, maintains and manages the school’s ISACS Membership information and directory listing.
Permissions: Update information Create, edit & remove contacts View financial history & make payments Post, edit, close a job  Manage Accreditation Team candidates

Lead Learner 

Faculty or staff member(s) designated by their school to serve as a bridge between ISACS and the school community. Lead Learners share ISACS resources and opportunities, help colleagues connect with professional learning, and foster collaboration among teacher leaders. (Maximum: 4)
Permissions: n/a

Organization Primary Contact

Main point of contact for ISACS communications and school-wide updates.
Permissions: Update information Create, edit & remove contacts View financial history & make payments Post, edit, close a job  Manage Accreditation Team candidates

Steering Committee Chair 

School’s designated representative on the ISACS Steering Committee.
Permissions:  Manage Accreditation Team candidates

Other (not listed)

Flexible role for contacts who do not fit into the above categories.
Permissions: n/a

Accurate member information ensures that we are only communicating to individuals about the opportunities that are relevant to their role. Further, it helps track event registration, conference submissions, and is necessary to access services like ISACS Connect.