FAQs

Frequently Asked Questions

Your ISACS.org Account

General Questions

Do I have to be an ISACS member to sign up for an account?

No. ISACS accounts are required for things like event registration and sponsorship purchases, both of which are open to non-members.

Note: Signing up for an ISACS account does not make you an ISACS member.

How do I sign up for an account?
  1. Click Log In on the top right of any page.
  2. Click the Sign Up tab.
  3. Enter your school email address and create a password.
    Please be sure your email address is correct!
  4. Follow the prompts to send a verification email. Open the email and click Confirm my account.
    Check your spam, junk, or quarantine folders if you don’t see it.

    If you’re creating a new record, the system will walk you through setup—be sure to search for your school so your record is linked correctly!

    If you’re signing into an existing record, the system will recognize your name or email and connect your record to your school. You’ll then be asked to update your information.
How do I log in?

Click Log In on the top right of any page. Select the Log In tab and enter your school email address and password.

I forgot my password!

Click Log In on the top right of any page. Select the Log In tab and click Don't remember your password? You'll be asked to confirm your email address. Follow the instructions in the reset email.

I need help!

Please contact Jacob Isaac, Director of Technology & Client Services at jacob@isacs.org.

Career Center

How do I create, manage, or close a job posting?
  1. Click Log In on the top right of any page.
  2. Visit the Career Center page.
  3. Complete the job posting form, making sure all required fields are filled.
  4. Click Save Changes & you’re done!

In-Person Events

Registration

Do I need an ISACS account to register?

Yes, you must have an ISACS account to register for an event. Click the Log In button at the top right of any page to be prompted to sign in or sign up for an account.

Do I need to be part of an ISACS Member School to register for a professional learning event?

Generally, no. Certain events are limited to ISACS Membership and will be listed as such. If you have any questions about whether or not you are eligible to attend an event, reach out to programinfo@isacs.org.

How do I register for a professional learning webinar or event?

Go to the webpage for that event and click on the Register (in-person events) or Enroll (webinars) button. If you are not already logged in, you will be prompted to do so.

Follow the listed steps, answering all required questions.

The registered contact person will receive a confirmation email with further instructions.

What payment options are available?

Unless otherwise noted, payment may be made via credit card, ACH withdrawal, or you may select Bill (School Name). You are responsible for forwarding the invoice to your school for payment.

If your registration fee is being covered by Title Funds, please register as soon as possible and select Bill (School Name) and follow your school's procedures to secure funding. Please notify ISACS at programinfo@isacs.org that your payment will be coming from a Title provider. If you need any further documentation or information, please contact robin@isacs.org.

Will I receive a Certificate of Attendance?

Registered participants will receive a Certificate of Attendance via email within 3 days of the conclusion of a workshop, conference, or stand-alone webinar.

What is the cancellation policy for in-person events?

One-Day Workshops
Cancellations must be received by email at programinfo@isacs.org at least 10 business days before the workshop.

Multi-Day Events
Cancellations must be received by email at programinfo@isacs.org at least 15 business days before the event. 

Refund amounts, if any, vary by event and may not be determined until after the event concludes. If the event has a waitlist and ISACS can identify a replacement attendee, a full refund will be provided. If you feel ill or are experiencing flu-like symptoms, please remain at home.

Hotels & Room Blocks

What if I am paying for my hotel with a school credit card?
A credit card is required to make a hotel reservation. At check-in, guests must present a credit card in their name—either a personal or school credit card—to cover hotel charges. If a guest does not have a school credit card and the school intends to pay for the hotel charges, please contact karen@isacs.org several weeks prior to arrival. This will allow time for a school representative to complete the hotel's credit card authorization form. Once the form is submitted and approved for all charges (room, tax, and incidentals), the guest will not need to present a credit card at check-in.

ISACS Annual Conference

When & where is the next Annual Conference?
November 5 & 6, 2026 in Detroit, MI.
How do I register?
Registration for the ISACS Annual Conference generally opens in August.
  • You must log in with your ISACS account before you can register.
  • Choose your registration package.
  • Follow the steps using the blue Next button, answering all required questions and selecting your sessions and lunch.
  • If a session is full, please choose another.
What are my payment options?
  • Registrants may pay by ACH, credit card, or opt to "Bill My School."
  • Registrants who select "Bill My School" are responsible for forwarding their invoice to their school's business office for payment. ISACS will process one payment once your school's registration is complete. Alternatively, the registrant can follow the instructions in the invoice email to apply payment themselves.
  • If your school would like to arrange for a group payment, contact Robin Breslin at robin@isacs.org.
  • ISACS recommends payments via check or ACH. Invoices over $2,000 paid by credit card will incur an additional 3% processing fee.
  • Title Funds: ISACS can accept Title Funds for registration fees. Please work with the individual at your school who procures Title Funds to ensure funding requests procedures are followed.

Webinars

Important note: Only one person should enroll your school in a webinar. A single registration will allow your entire school to access both the live and recorded* versions of the webinars.

*Not all webinars are recorded. Please check the individual webinar description for recording availability.

General Questions

How long are the live webinars?
Webinars are generally one hour unless otherwise noted.
Why attend live?
Attending live offers participants the ability to interact with presenters & post questions in real time. Registration on Zoom is required to attend live.
How can I access the recording?
Zoom registrants will automatically receive an email from Zoom when the recording is available. Unless otherwise noted, recordings are accessed through the Zoom lobby (accessible at the same Zoom link used to register). The Contact Person for a registered school will receive a link to the recording within 3 days. Check the event's page for details on availability and expiration.

Passwords are not required to access the recordings; however, registrants will be prompted to sign into their Zoom Account before gaining access to each webinar.
How can I access webinar resources?
Resources will be added to the webinar's Zoom Lobby when made available by presenter(s).
May I share the recording link?
Recordings must only be accessed by schools that registered for that webinar. Do not share the recording links with others outside your school community. ISACS will contact any non-registrant who completes the online form and will require a registration fee.

Enrolling Your School

Who is the "Contact Person?"
The person who registers a school for a webinar becomes the Contact Person. They will receive additional communications from ISACS regarding Zoom links, important reminders, and post webinar resources to share with their school community.
What does this error message mean?
If you see an error message, it likely means someone from your school has already registered and you already have access.
Example error message: "Unable to load eligible types: InvalidRequest: InvalidOperation: Unable to complete registration because the maximum number of registrations for your organization - 1 - has been reached."
Do you offer refunds for webinars?
No, ISACS does not provide refunds for any virtual learning.

Using Zoom

Where do I download the latest version of Zoom?
You can download the latest Desktop Client version in the Zoom Download Center, or learn more about downloading Zoom.
How do I use Zoom on my PC or Mac?
After downloading Zoom, learn how to use the Zoom Desktop Client.
Do you need an account to participate?
Yes, a Zoom account is required for security reasons.
How do I sign up for Zoom?
You can sign up for a free Zoom Basic Account.
How much does Zoom cost?
A Zoom Basic account is free. Learn more about available Zoom plans and pricing.
How do I join the Zoom Meeting/Webinar/Session Live?
You will need to pre-register using the link provided by your school. Once you complete the form, you will receive an event ticket from Zoom with an individual URL for you to use on the day of the event.
How do I join computer/device audio?
On most devices, you will sync your computer/device audio by clicking "Join Audio," "Join with Computer Audio." Click on "Audio" to access the audio settings. Learn more about connecting your audio.
Can I use a bluetooth headset?
Yes, as long as the bluetooth device is compatible with the computer or mobile device that you are using.
Do I have to have a webcam to join on Zoom?
While you are not required to have a webcam to join a Zoom Meeting/Webinar/Session, ISACS recommends that you do have one and you turn it on, when applicable, to capture the full experience. If not, you will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

Sponsorship & Exhibiting

How do I purchase sponsor & exhibitor packages?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. Visit the ISACS Annual Conference page. Under Sponsors & Exhibitors select Purchase Sponsor & Exhibitor Package.
  3. Confirm the listed information for you & your organization.
  4. Make your selections:
    • Select your exhibitor table top (view current exhibitor list)
    • Select your sponsorship level (Diamond, Platinum, Gold, Silver)
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description to be used in Annual Conference materials
  5. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  6. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.

Please plan to make travel & hotel arrangements for your company representatives.

ISACS will contact you with exhibitor details (i.e., electrical/AV orders & shipping information).

How do I purchase a non-exhibiting sponsorship?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. Visit the ISACS Annual Conference page. Under Sponsors & Exhibitors select Purchase Sponsorship Only. 
  3. Select Purchase Annual Conference Sponsorship (Non-Exhibiting)
  4. Confirm the listed information for you & your organization.
  5. Make your selections:
    • Select your sponsorship level
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description to be used in Annual Conference materials
  6. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  7. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.

Please plan to make travel & hotel arrangements for your company representatives.

How do I purchase an Association Sponsorship?
  1. Visit the ISACS Member Portal and log in or sign up for an account. Search & link to your company or organization.
    View detailed instructions for signing up for a new account.
  2. In the navigation, under Sponsors & Exhibitors select Purchase Sponsorship Only. 
  3. Select Purchase Association Sponsorship
  4. Confirm the listed information for you & your organization.
  5. Make your selections:
    • Select your sponsorship level
    • Review the included benefits
    • Enter required information
    • Upload your logo (high resolution .svg, .ai, .png, or .jpeg)
    • Enter your organization's description
  6. Select your payment method.
    Our system allows you to pay online via ACH, credit card, or Bill (Company/Organization Name). Credit Card payments will have an added 3% processing fee.
  7. Review & click Process Order to complete your registration.
    Once your transaction is complete, review the Confirmation emails, and contact ISACS with any questions.
What is your cancellation policy for sponsors and exhibitors?
  • There are no refunds for Association Sponsors or Annual Conference Sponsors.
  • Exhibitor cancellations must be received via email to programinfo@isacs.org by Friday, September 25, 2026 and are eligible for a 50% refund. No refunds will be made for cancellations received after that date.
  • Please direct any questions or inquiries to the ISACS Professional Learning Team.