Thursday, July 23 in Chicago
Administrative Assistants
at the Center
A day of connection, learning & resources thoughtfully designed to support you as you prepare for the year ahead.
Administrative Assistants play a vital role at the heart of school communication, operations, and daily life. Join fellow independent school Administrative Assistants for a dedicated day focused on your unique responsibilities and professional needs.
Morning Session
Directing Traffic: Communication at the Heart of School Life
Every day, administrative assistants stand at the busiest intersection in the school. Parents arrive with questions, teachers need quick support, students bring urgent requests, and administrators rely on clear coordination. Like skilled traffic directors, admin assistants keep the flow moving—knowing when to wave people through, when to slow things down, and when to pause and redirect.
The morning session will build confidence and strategies for communicating with clarity, warmth, and professionalism in the unique context of independent schools. Through practical activities, role-plays, and reflection, participants will:
- Strengthen email and phone communication skills that balance professionalism with care.
- Practice de-escalation techniques and language that protect boundaries while supporting families and colleagues.
- Explore a “traffic light” framework for knowing when to go, slow, or stop in tricky situations.
- Leave with ready-to-use communication tools that can be applied immediately at the front desk or in daily interactions.
By the end, you will feel more equipped to manage the fast-moving intersections of school life with calm, clarity, and confidence.
Ken Rogers
Ken Rogers, a trained counselor, serves as Assistant Head of School for Curriculum and Instruction at The Park School (MA) after previously leading the Middle Division for four years. With extensive independent school experience as a teacher, department chair, dean, and head of middle school, he brings a systems-oriented approach to leadership, curriculum design, communication, and faculty development. Rogers is a frequent presenter for ISACS and the Association of Independent Schools in New England (AISNE) and consults with schools and associations on instructional leadership, program coherence, and strategic communication practices.
Afternoon Session
Working Smarter with AI in Administrative Roles
The afternoon session will focus on Generative AI tools such as ChatGPT, Gemini, and NotebookLM as they rapidly become ubiquitous in workplaces, including independent schools. Yet many professionals are still unsure how or whether they should use them in their day-to-day work or large projects. Administrative assistants will explore how generative AI can support the kinds of tasks they already manage: drafting communications, organizing information, preparing colleagues for meetings, and helping leaders manage complex situations. Rather than focusing on technical concepts, practical experimentation and confidence-building will be emphasized.
Participants will work directly with AI tools using structured prompts designed around real administrative scenarios. Through exercises, they will learn how to guide AI by providing context, audience, and clear direction—much like giving instructions to a colleague rather than typing a quick internet search. All will practice designing prompts and tools to support your work.
Leave with a better understanding of what generative AI does well, where the work still requires human judgment, and how to leverage these tools to help work more efficiently while maintaining the professionalism and care your role require.
Participants will be able to:
- Understand what generative AI can and cannot do well in a professional school environment.
- Recognize how existing skills—communication, judgment, organization, and attention to audience—translate to effective use of AI tools.
- Experiment with generative AI tools in practical scenarios that reflect common administrative tasks.
- Guide AI tools more effectively by providing clear context, audience, and goals rather than short search-style prompts.
- Evaluate and refine AI-generated content to ensure it aligns with your school’s tone, expectations, and professional standards.
- Identify two to three tasks where generative AI could improve efficiency or clarity.
From 3–3:30 p.m. Hanawald will stay to offer time for questions, conversations, and guidance in building your own bots.
Sarah Hanawald
Sarah Hanawald is an experienced academic leader who helps educators and school leaders make sense of emerging ideas and translate them into practical, mission-aligned work. With more than 25 years in independent schools, she has led innovation in curriculum, pedagogy, and professional learning while helping colleagues navigate moments of change with clarity and confidence. Today, Hanawald works extensively with school leaders and educators who are exploring how Generative AI can support their work. As executive director of the Association for Academic Leaders, she supports academic leaders across the country as they strengthen teaching and learning in their schools and grow in their own leadership.
L7 by Lotte is located in downtown Chicago, just a few blocks from the ISACS Classroom.
Reserve Your Room at L7: $239*
Includes: King bed, access to 24-hour Fitness Center, complimentary coffee in the lobby, weights/yoga mats in each room, complimentary Wi-Fi & one drink voucher per guest up to $20 for use in Perilla Steakhouse, the restaurant in the hotel’s lobby.
Walking Directions to the ISACS Classroom
Rate Availability
Rate is for the night of Wednesday, July 22. This rate is available until Midnight CT on July 1, 2026 or block reaches capacity.
Reserve by Phone
Call (888) 393-5916 to request a room using the ISACS Administrative Assistants block name.
Other Room Types
If you would like to extend your dates or request a room with two beds, contact programinfo@isacs.org for assistance.
Parking
Overnight Valet Parking at L7: $69/day with in & out privileges. The rate resets at 6 p.m. each day.
Daily Parking for Local Attendees: We recommend securing discounted parking through a parking app such as spothero.com or parkwhiz.com.
Parking fees listed above are subject to change.
School Credit Cards
If your school plans to pay directly for your hotel with the school credit card, please contact karen@isacs.org several weeks before your arrival so your school representative can complete the hotel’s credit card authorization form to have charges billed to directly to the school’s credit card.
Cancellation Policy
Hotel cancellations must be made 48 hours prior to arrival to avoid one night room and tax charge.
Hotel Scam Alert
ISACS does not reach out to attendees or sponsors directly to book hotel rooms. If you receive calls or emails from third-party companies, we recommend you do not provide these solicitors with any personal information including, but not limited to, making new or changing existing reservations and do not provide your credit card. If you have any doubt about the information that you are receiving regarding any ISACS room blocks, please contact programinfo@isacs.org.