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2020 Admin Assistant Workshop Tag Art


If you would like to register for access to the on-demand recordings (registration fees will apply), please contact
Karen Zeitlin for more details at

Administrative assistants often live at the intersection of school activities, interact with multiple constituencies, and require a multitude of skills. To support you in this pivotal role, ISACS has planned a virtual two-day experience – Monday, August 3 and Tuesday, August 4 – to strengthen skills, build competencies, share resources, and make valuable connections with others in similar roles. There will also be an opportunity for sharing, networking, and learning from each other. It is our hope that each participant will leave with new tools and resources to manage an increasingly complex job at the school.

Please make plans to join your ISACS colleagues!

Click here for an agenda.

headshot of Rosetta Lee

August 3, 2020
Day One with Ken Rogers

The Effective Gatekeeper: People Skills for Administrative Assistants
9:00 am – 4:00 pm central/10:00 am – 5:00 pm eastern (with appropriate breaks)

The role of the administrative assistant is crucial to our schools as those individuals serve many constituent groups simultaneously and are often counted on to answer, guide, translate, de-escalate and manage the often high-need/high pressure culture of the offices and the schools they support. This workshop seeks to go beyond intuition to build the actual skills necessary to more effectively manage the “people part” of the job. The day will feature sessions on Social Styles to provide a helpful lens to view those you interact with and learn ways to make exchanges more productive and efficient; Surviving a Bear Attack to build understanding and skills around effectively handling difficult encounters and confrontations; and Reading Between the Lines to review the basics of good communication. Time will be provided to practice with several scenarios.

August 4, 2020
Day Two with Rosetta Lee

Cross Cultural Communication & Navigating Microaggressions
9:00 am – 3:30 pm central/10:00 am – 4:30 pm eastern (with appropriate breaks) 

  • Cross Cultural Communication
    Humans communicate on many levels -- spoken language, tone, body language, style, and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
  • Navigating Microaggressions
    How do you navigate microaggressions -- those words and actions that offend or hurt, even though they may be unintended? Learn some of the obstacles of authentic conversations, as well as strategies for what to do or say when you are the target of, witness to, and agents of microaggressions.

It is our hope that each participant will leave with more tools and resources to manage an increasingly complex job at the school.