Working with People:
A Workshop for Administrative Assistants in Independent Schools

AUGUST 3 - 4, 2020

With Ken Rogers & Rosetta Lee

Due to Covid-19, the in-person Workshop for Administrative Assistants has been cancelled.

ISACS is developing a virtual workshop and will post details on the updated content, agenda, and registration fees shortly on updated content.

All current registrants have been contacted by ISACS.
Questions? Contact Karen at

Administrative assistants often live in the intersection of school activities, interacting with multiple constituencies, and requiring a multitude of skills.  To support you in this pivotal role, ISACS has planned a 2-day experience to strengthen skills, build competencies, share resources and make valuable connections with others in similar roles.

Please make plans to join your ISACS colleagues!

headshot of Rosetta Lee

August 3rd, 2020
Day One with Ken Rogers


The Effective Gatekeeper: People Skills for Administrative Assistants
9:30 am – 3:00 pm 

The role of the administrative assistant is crucial to our schools as those individuals serve many constituent groups simultaneously and are often counted on to answer, guide, translate, de-escalate and manage the often high-need/high pressure culture of the offices and the schools they support.  This workshop seeks to go beyond intuition to build the actual skills necessary to more effectively manage the “people part” of the job.

Come prepared to...

  • Participate in activities to assess and increase your self-awareness
  • Practice increasing understanding of and developing empathy for those with whom you engage
  • Acquire skills to more effectively manage the encounters you have
  • Develop an understanding of how to assess your office culture and leave with a plan to more deliberately cultivate the type of office climate that supports your school’s mission and better positions all for success.

Unconference Conversations
3:15-4:00 pm

A chance to work in the small groups of your choice to discuss and share resources related to the topics of interest to you.

August 4th, 2020
Day Two with Rosetta Lee

Cross Cultural Communication & Navigating Microaggressions? 
8:00 am – 2:00 pm

  • Cross Cultural Communication
    Humans communicate on many levels -- spoken language, tone, body language, style, and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
  • Navigating Microaggressions
    How do you navigate microaggressions -- those words and actions that offend or hurt, even though they may be unintended? Learn some of the obstacles of authentic conversations, as well as strategies for what to do or say when you are the target of, witness to, and agents of microaggressions.

There will also be an opportunity for sharing, networking and learning from each other. It is our hope that each participant will leave with more tools and resources to manage an increasingly complex job at the school.